Location: UCFB Etihad Campus
Salary: £18,000 – £21,000 per annum depending upon experience
Hours: Full Time
Contract Type: Permanent
Closes: 17th October 201
Reference: 18/19SS006

The Role

Front line delivery of a friendly, professional, efficient and client focused information service to support student and staff administration and signposting needs and deliver an excellent student experience. Demonstrating a genuine commitment to excellent customer service and collaborative team-working, applicants will be expected to have proficient skills in using information systems, and be able to communicate effectively with staff, students, graduates and external visitors.

Key Tasks

  • Be the first point of contact on information desks across various services, and handling emails, phone calls, face to face, social media and instant messaging services
  • Provide front line delivery of a professional and client focused service to students, staff and the general public
  • Maintain, as part of the Student Services staff team, a range of data systems to meet all anticipated requirements
  • Produce, as part of the Student Services staff team, a range of effective information and guidance resources that promote the range of Student Services effectively to different client groups including newsletters, leaflets, posters and web-based materials. This will include maintaining Student Services related social media or student communication channels
  • Providing general administrative support
  • Liaise with academic and professional service departments and third parties to provide a join-ed up service to students
  • Deal with sensitive, confidential and personal student-related matters signposting and referring appropriately to relevant information sources and specialist services
  • Maintain high levels of student satisfaction rates
  • To undertake appropriate staff development and professional training in line with the business objectives of UCFB
  • To work within the policies of Health and Safety and Equal Opportunities
  • To work flexibly and responsibly and undertake any other duties relevant to the level of the post

Working hours:Working hours normally 8.30 – 5pm but may involve additional and unsocial working hours depending on the nature of the event and travel between campuses.

What we’re looking for

  • Degree (or equivalent qualification)
  • Relevant experience in a complex public facing environment
  • Experience of working with students and staff
  • Excellent communication skills
  • Good time-keeping skills
  • Ability to work on your own initiative
  • Effective team-working skills
  • Knowledge of issues surrounding confidentiality and data protection
  • Ability to work alongside peers and academic staff
  • Professional approach to work

Click here for a full detailed job description and person specification.

All applications should be made to jobs@ucfb.com addressed to HR with a full CV and covering letter (2 sides of A4 maximum) setting out your suitability for the role and motivation for joining our pioneering institution.

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